Refund Policy

Overview

IliciLabs sells digital software products as one-time, lifetime license keys through LemonSqueezy. We want you to be satisfied with your purchase, and we offer a fair refund policy.

Refund Eligibility

You may request a refund if:

• Your request is made within 14 days of the original purchase date.
• The license key has not been activated or has been used minimally.
• You experience a technical issue that prevents the software from functioning and that we are unable to resolve.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• The refund request is made after 14 days from the purchase date.
• The license key has been activated and extensively used.
• The product was purchased during a promotional or discounted period and the discount terms stated no refunds.
• The issue is caused by incompatible hardware or software that does not meet the stated system requirements.

How to Request a Refund

To request a refund:

1. Send an email to contact@ilicilabs.com with the subject line “Refund Request”.
2. Include your order number and the email address used for the purchase.
3. Provide a brief reason for the refund request.

Alternatively, you can initiate a refund directly through your LemonSqueezy purchase receipt.

Processing Time

• Refund requests are reviewed within 3-5 business days.
• Approved refunds are processed through LemonSqueezy and typically appear in your account within 5-10 business days, depending on your payment provider.

Partial Refunds

In some cases, we may offer a partial refund at our discretion, particularly if the software has been partially used or if the request falls outside the standard refund window but within reasonable circumstances.

Contact

If you believe you have a valid reason for a refund, please contact us via our Contact Page with your order number and details.